We are looking for an Inside Sales Coordinator to be part of the LEDiL, Inc. subsidiary in the Sycamore, IL, USA Office.

The Inside Sales Coordinator will be responsible for supporting US and Canadian customers through excellent service. The main responsibilities will be to support customers and distributors with their new projects by sending product data, searching for product samples, helping with website use and product searches, identifying potential product fits, etc. The Inside Sales Coordinator will be the lead contact with some customers and will provide support to the Regional Sales Managers for all accounts through the region.

The Inside Sales Coordinator will work closely with LEDiL’s Technical Support team to get the customer technical assistance. Flexibility and willingness to embrace new tasks is also essential to the position as the company expands. The individual will need to be responsive, enthusiastic, organized, a self-starter and able to communicate well with customers and peers within LEDiL.

The key responsibilities will be:

• Respond timely and professionally to customer, distributor, and sales team inquiries regarding potential LEDiL products to use in their projects.
• Be a primary point of contact with smaller customers.
• Identify project opportunities from customer discussions and log them into Salesforce.
• Create quotes, tech support requests, and sample requests with Salesforce.
• Identify sample location at distributor or office stock, and fill order if from stock.
• Follow up on customer projects until completion.
• Work closely with RSMs on support for Key Accounts and Focus Accounts.
• Keep RSM informed of activity in the region with small OEMs.
• Speak with customers on phone or in Teams calls to present products and provide website overview.

This position has no direct supervisory responsibility.

What do we expect from you?

• Basic understanding of sales principles and customer service practices
• Ability to learn and share a moderate level of product specific information
• Customer service focus: friendly, helpful, confident and engaging personality
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize and manage time effectively

We appreciate following skills?

• Associates degree in business or related major (preferred)
• 3+ years of experience in inside sales or customer facing experience
• Experience with Salesforce a plus
• Experience within manufacturing B2B organization and Lighting industry a plus.
• Ability to lift cartons up to 25 pounds occasionally.

What do we offer

• An opportunity to work with inspired people
• Truly global working environment
• A company that is small and nimble, yet growing in North America and globally
• Support for your personal and professional development

LEDiL offers competitive compensation commensurate with experience and an annual bonus. Benefits include: medical insurance, vision, dental, life, disability, paid vacation, and holidays.

Come and join our talented team and be a part of LEDiL’s success story!

Interested?

Apply by sending your application and resume to recruitment@ledil.com by April 11, 2025. We recommend you act fast as we will start job interviews already during the application period and we aim to fill the position as soon as possible when we find a suitable candidate.